Without explanation, the wise bank closes the accounts of Brazilian customers.

This Friday (20), Wise Bank closed the accounts of Brazilian clients residing in Europe without explanation or prior notice. The affected users were unable to access the funds deposited with the institution through the application.

The foundation explained in a message on the Wise app that it could not reveal the reason for the blocking and would analyze the disputes.

Wise Brazilian accounts are closed without prior notice.

The affected clients are Brazilians residing in Europe, whose accounts were closed without any prior notice from the institution, according to the newspaper. todayUsers were not even able to access the resources stored in Wise.

In the application, a message appears from the bank stating that the reason for the blocking could not be explained. See:

We cannot share the specific reason we deactivated your account. As a regulated financial institution, there is limited information we can share when we deactivate an account.

Wisdom, via in-app message

The letter also says that the bank will analyze complaints filed by customers.

the Olhar Digital I have contacted Wise for more information and an official position. The note will be updated upon response from the organization.

Read more:

Who is the wise bank?

• The bank began operations in Brazil in 2016, under the name TransferWise. The move to Wise came in 2021;
• The institution is an online foreign exchange broker, which also offers multi-currency digital accounts and international cards to clients;
• Just this week, Wise received approval from the central bank to operate as a payment institution, with a license to operate as an issuer of cryptocurrency;
• This allows you to manage prepaid accounts and connect to the Brazilian payment system and instant payment system, making Pix possible.