Procon-JP wants information from phone companies about moving Oi customers | Paraiba

The migration will be done gradually and the destination franchisor is determined by region, according to the region code of each line. In the case of Paraíba, OI customers will be transferred to Vivo, but Minister Rougger Guerra warns that no consumer is obligated to stay with the selected operator, and has the right to choose the destination of the transfer.

“You cannot deny the citizen’s right to choose to have the telephone services of the operator he wants, so the information at this moment is important and Procon-JP intends to accompany this entire relocation,” he noted.

According to a decision of the National Telecommunications Agency (Anatel) published in January of this year, operators must take a series of measures to prevent the customer from being harmed during transportation. Among them are the right to transfer at any time and the prohibition of automatic migration of loyalty or even the imposition of loyalty in a new contract by the company, as well as clear and detailed communication about the procedure for such migration.

Procon-JP emphasizes that notifying companies must clarify what information they will contain in their official customer communication. Companies have to communicate basic information to customers about the provision of services and whether to maintain past contracts, offers and plans, for example. It is also important to know if there are any inconsistencies in the range of services offered by Oi and what the new operator is offering,” continues Rougger.

Another explanation required by Procon-JP relates to the change in customer service channels and, if any, how the information for such changes will occur. Another important point refers to the demands with consumer protection agencies and whether they will be answered by the new operator.

Most viewed videos of g1 Paraíba