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users Uber She reported being the victim of a scam in recent weeks, implemented through the app’s feature.
It works like this: Drivers ask for a race safety code (U-Code) before reaching the boarding point. If the number is informed, they can change the flight destination to a more distant destination and a higher value. Also, the code allows the race to start and end without the passenger in the car.
a u code It is the platform security tool, which users can enable in the application settings. This way, every time you request a ride, a four-digit code appears on the screen and the ride only begins when the passenger informs the driver.
Wanted by money times, Uber responded that fraud schemes are constantly evolving and that it is committed to updating and strengthening its internal processes to protect the platform and its users.
We are constantly implementing new processes techniques to prevent fraud and we’ve improved the training of our agents, while continuing to work to stay ahead of the latest scams,” he said in a note.
View user reports
new blow to @employee The driver asked for a PIN to come to where I was, I swiped thinking it was something new in security as it was never asked, the driver waited a few minutes for me to locate me, it totally changed my location and it looks like it was…
– Murilo Cunha (@murish0w) June 22, 2023
Welcome @employee Did they imitate ifood and ask for verification code to scam? Today, two friends took a GOLPE because the drivers ask for the code and start the race with no one in the car and finish? Security for whom?
– Barbie Scania 🏳️🌈 (@RoyNiksNe) June 21, 2023
I was just hit by a motorist @employee , I ordered a ride on the Carandiru subway side to Voluntários da Patria, cost R$12.00 and a bit of a trip. The guy asked for a code saying it was for security, he didn’t give 4 minutes and said he left me (+)
– Aguirre (@laisaguirre_) June 23, 2023
@employee @employee @ uber The driver cheated me last night, asking for a code that appeared on the screen when the driver accepted the ride, a code I didn’t know existed, and there is no information about it in the app.
– Fernanda! (NandaGasparino) June 19, 2023
Uber Guidelines
On a note, Uber stressed that for the verification code to work, it is important that the user does not share the four digits with the driver before they reach the boarding point.
He stressed that “the code should not be shared via chat or phone under any circumstances, only in person when there is a meeting with the driver.”
If a person believes they have been the victim of a crime committed by the other party, the Company encourages them to contact the appropriate authorities.
See the full note:
Fraud schemes are constantly evolving, which is why Uber is committed to updating and strengthening its internal processes to protect the platform and its users.
Our fraud detection teams use manual analytics and machine learning systems that analyze over 600 different types of signals for fraudulent behavior. We’re constantly implementing new fraud prevention processes and technologies, and we’re improving training for our agents as we continue to work to stay ahead of the latest fraud.
The company also explained that it has a tool called U-Código, which consists of a four-digit password, generated by the app for each trip, that the user must provide verbally to the driver upon entering the vehicle, so that the trip can then begin.
We reinforce in communications that for the verification code to work, it is important that the person does not share the four digits with the driver before they reach the boarding point. That is, the code should not be shared via chat or over the phone under any circumstances, only in person when meeting the driver. The code serves to confirm that both the user and the partner are on the correct journey so the driver can start the journey.
If a person believes they have been the victim of a crime committed by the other party, the Company encourages them to contact the appropriate authorities. Uber has a team of former police officers and a police response team ready to cooperate with investigations, as required by law.
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