Banks pledge emergency center against ‘clean account’ gangs, says Procon-SP – 06/23/2021 – daily

At a meeting on Wednesday (23), banks and phone companies Procon São Paulo committed to setting up emergency centers for the immediate blocking of accounts after the loss of mobile phones, in the first actions. Against “cleaning” gangs.

In addition, Apple and Google also promised to facilitate access to services with which users can remotely delete all applications from their mobile phones, using other devices. Although little known, these services already exist and they will be more accessible.

According to a series of reports he published LeafIn São Paulo, criminal groups were stealing mobile phones with the aim of defrauding bank accounts. In two cases, criminals managed to break into the apps and Clear calculations in less than an hourAccording to the victims, even before the police report was registered.

to me IAEA Executive Director Fernando KepezThe meeting was attended by representatives from the banking and telecom sector such as Apple, Google, Claro, Tim, Vivo and Febraban (Brazilian Confederation of Banks).

According to Kibbs, the participants agreed to the requests and exchanged ideas for improving the safety of services. “The meeting was very important,” he said.

Emergency centers, for now, will not have three-digit telephone numbers (111, for example), as Procon has suggested, but they will be accessible services for speed dialing.

“They said they don’t have the technology to do it right away, and it will be done then. Procon wants this. We will go with Anatel about it, which could take about a month now,” Keps said.

One of the most important measures discussed at that meeting, according to Procon, was the possibility for people to be able to block the device themselves, using these numbers and services.

“staff [de telefonia] It will give phone numbers from which chips can be blocked, EMEIs and the entire phone line, blocking chat flow and WhatsApp. This will put an end to cell phone theft and theft, the manager said.

He added that if the victims “take measures in the first five minutes after the theft, the mobile phones will lose their value completely.”

Representatives of companies and banks pledged to implement awareness campaigns to raise awareness of the risks that may result from losing a cell phone.

He added: “They will do a joint awareness campaign for users, mainly to put passwords on their mobile phones, to give them time to take action, and not to put their birthday as a password or repeat passwords in different apps.” He said.

On Wednesday afternoon, Safra Bank sent an alert message to its customers. Your cell phone contains sensitive data such as passwords and documents. In the event of loss, theft or theft, notify the Safra Service Center immediately.”

Verappan stated that it “is collaborating with banks in the ongoing discussions with Procon, which, on the part of the financial institutions, are aimed at strengthening communication procedures on the procedures that a consumer should take to block his account and password at the bank, following the theft or theft of your cell phone” .

Since the beginning of the series of reports, the union and the banks that have heard the report reiterate that “banking applications are secure, from their development to their use, and there is no record of a breach of this security.”

“In order to use banking applications, the use of the customer’s personal password is mandatory. The previous note reminds that the application usage data, as well as the customer’s password, is never stored by bank applications on customers’ mobile phones.”

Apple declined to comment on the matter.