The number of specialized dental services in Campinas SUS doubles, but patients report delays due to passwords; Understanding | Campinas and the region

The number of specialized dental services provided by the Unified Health System (SUS) of Campinas (SP) has doubled in a period of two years. However, patients reported delays and difficulties in receiving assistance with password distribution. Understand below.

According to data obtained through the Law on Access to Information (LAI). EPTVaffiliated with TV Globo, with the municipal government, there were 5.6 thousand consultations at the Center for Dental Specialties (CEO) in 2021, while last year (Until November)The index reached 11.5 thousand. See details:

• 2021: 5634
• 2022: 7674
• 2023: 11,563

There are two types of dental care in the public network Campinas: Via the Specialized Dental Center or the Health Center (CS). But, after all, what is the difference? 🔽

According to the Secretariat of Health, the CEO is It is used for more complex care such as minor oral surgery, root canal treatment, dental implants, and oral cancer prevention. CS is a reference for emergency consultations, preventive procedures, prevention, home care and pediatric dentistry.

To receive treatment at the specialized center The patient necessarily needs to be referred First, through the health center.

In the case of CS services, the number has also increased. According to the administration, the jump from 2021 to 2022 amounted to 9.8%, from 128.8 thousand consultations to 141.5 thousand.

What specialized services are most in demand in the public network? 💉🦷

• Radiography
• Temporary dengue stamp
• Teeth extraction
• Bandages
• medicine

What care problems do patients experience? 🚨

At the Jardim Fernanda Health Center, the service starts at 7:30 a.m., but the patient arrived at 2:30 a.m. because, according to her report, the number of passwords is very limited.

“There are 20 reception forms and the dentist only has three. So, there are days when you get here, and there are already three waiting, and then you have to leave. You arrive first and wait until lunchtime to call,” he said.

The same thing happened to another patient in the same unit. “I got here and there were already three people there, so I had to leave, it's humiliating,” he said.

Waiting lists for the service are recorded by EPTV In several health centers in Campinas. “Sometimes when we come, we get one, two or three tickets a day, and when we arrive there are already people. You either sleep here or you don't have any service,” explained housewife Cleonis de Jesus Silva.

Some viewers have sent messages to the report saying they have a date set for 2025. At the Center for Dental Specialties, information also takes a long time.

Housewife Marlene Silva, who went to change the prosthesis, said: “It took me almost a year to get it, because there are so many people. There are people who need it more, but then I was contacted.”

What are the city council's clarifications? 🔻

Campinas Oral Health Coordinator Isabella de Oliveira said the Ministry of Health is “working hard” to expand access and supply. According to her, “some units” use a password strategy to regulate the request, but not to limit a person's access.

“Our goal is for it not to be an electric fence. Even if she doesn't get that password, she can talk to the dentist, and she'll be welcomed.”

The coordinator also said that appointments at health centers can now be made over the phone 160.

Last Tuesday (9). EPTV Residents of several neighborhoods in Campinas line up in front of health centers hours before the units open, in the early hours of the morning. According to patients, this is a necessary routine procedure, as care is provided through the distribution of passwords, which is insufficient.

With demand for units high, anyone needing an appointment will have to arrive before dawn to see them. The scenario contradicted the municipal health department, which on Monday (8) denied the need for passwords or the formation of queues for assistance. See more details.

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