123 Miles cancels tickets and customers are complaining on social media

Travel platform customers 123 miles They posted complaints on social media about issues like canceling tripsservice, or lack of service flight ticketsmainly in the purchase of promotional flights.

One such case is the case of the architect Yanka Oliveira, is 26 years old. She says that in April of this year she spent about R$550 on buying promotional tickets from the city. birthday to Rio de Janeiro. Since then, he has not been able to issue boarding passes.

According to the 123 Miles Rules tab, there is a notice that a form to fill out personal information will be sent to the passenger within 20 days after purchase and that it is the consumer’s responsibility to contact the company to request a new shipment. , if you do. Failure to receive the document within the specified period. The regulation also states that tickets will only be issued with the passenger data correctly filled in, in the link of the form sent by e-mail, at least 60 days before the requested date of the flight. The company says that failure to fill out the application in time means that the order is canceled.

According to the architect’s account, the form never reached her email, and that when she contacted the company, still within the stipulated period, she had no response to solve her problem. “On the first contact attempt, which was on Friday, I didn’t get any response. I went on social media to search and saw many comments from people who were having the same problem and whose orders were canceled. I was desperate because I am going to rock in Rio and I already have Tickets and accommodations,” Yanka explains.

Complaints were not limited to social media. In the complaint here, complaint registration portal, other similar reports have been published for Yanka and no response has been received from the company. In just the last 20 hours, 123 miles have received more than 200 complaints due to lack of service, refund issues, and non-submission of forms, among other things.

In a statement, the company acknowledged that there had been an internal error in the procedure for submitting the form to be filled in and that this had resulted in some customers receiving information that flights had been cancelled.

In the statement, the company expressed its regret over what happened and informed that it would prioritize serving those customers – to whom they will be issued tickets. But he stressed that he did not intend to cancel any packages.

In order not to lose, Yanka Oliveira decided to file a lawsuit. I filed a lawsuit on August 15 and it is ongoing. I have been worried about this issue for over a month, because if I buy a ticket now, it will be a huge loss for me.”

According to the legal director of . institute Consumer defense and taxpayersAnd the Renata AppalimCustomers found to have been harmed can be compensated by the company, even after the issue has been resolved. “Failure to provide services results in a duty to compensate, so that these consumers, even if they are compensated or have airline tickets issued in their favour, can apply to court for compensation for the stress of the situation,” he says.